Refund policy
This policy explains the 30-day refund guarantee and how to request a refund for a Decis subscription payment.
Merchant of Record
For Decis purchases made through Paddle, Paddle is the Merchant of Record and manages the sales record and payment method. Paddle processes payment details such as card numbers directly; Tab0 Inc. and Decis do not store them.
Free trials and cancellation
Starter, Pro, and Advanced subscriptions automatically renew on the selected monthly or annual interval after a 7-day free trial. Cancel in the billing portal before the trial ends if you do not want the first charge. Canceling after payment prevents the next renewal, and access continues through the paid service period.
30-day money-back guarantee
If you request a refund within 30 calendar days of any subscription charge, including an initial or renewal payment, we will refund that charge in full. No reason, usage requirement, or other eligibility condition applies.
Requesting a refund
Use the View receipt or Manage subscription link in the payment confirmation email from Paddle to request a refund. If you cannot locate the payment, email support@decis.me with the billing email and transaction reference. Do not send card numbers or passwords.
How refunds are processed
Refunds under this policy are returned to the original payment method where possible. The time it takes to appear after processing depends on the payment method and financial institution. A refund request and subscription cancellation are separate, so you must also cancel in the billing portal if you do not want future renewals.
Statutory rights
This policy does not limit any mandatory withdrawal, refund, or other consumer rights under the laws that apply where you live. If applicable law or Paddle's buyer terms provide greater protection, those rules take precedence.
Operator and contact
- Operator
- Tab0 Inc.
- Privacy and billing support
- support@decis.me